Billing

Open Billing to see your Current plan, LMS Account count and invoices. For current prices, see rowseta.com/pricing.

Rowseta has one annual subscription. Amounts in Billing and billing emails are in US dollars (USD). The annual price is USD 0.25 per LMS Account, with a USD 3,000 minimum covering up to 12,000 LMS Accounts. The price stays fixed for the annual term. When Next annual term appears, it shows the count and price for the next renewal. That price can go up or down as the count changes.

Below Annual price, unless the account is permanently deleted, Billing says: The subscription price is fixed for the purchased annual term. Growth in your measured LMS Account count during a paid term does not trigger overage charges or account-count-based throttling, data exclusion, or an LMS Account ceiling. Prices do not include taxes. BentoBits does not currently charge sales tax.

Renewal, annual term, cancellation and deletion dates in Billing, purchase confirmation and billing emails use the Organization time zone, while LMS Account measurement dates stay in UTC.

LMS Account count

An LMS Account is a Brightspace account (one per user ID) that visited courses on 10 or more occasions in the last 12 months.

An occasion is one course on one UTC day, taken from Brightspace’s Course Access and Course Access Log data, with Brightspace’s Organizational Units data identifying which visits are to courses. Only courses count: visits to other parts of Brightspace, such as the organization homepage, departments or semesters, do not. Visiting two courses on the same day counts as two occasions. Visiting the same course many times on the same day counts as one, even when both data sources record it.

The last 12 months run from the same date 12 calendar months earlier through the date of the count, including both dates. This is not a count of Rowseta sign-ins or of Brightspace’s active-account setting. The count can only use the Brightspace records available to Rowseta when it is taken.

Billing shows this definition beside the count’s As of date, unless the account is permanently deleted.

LMS Account count shows its As of date and Last checked time. Unless the account is permanently deleted, the state label under the count says:

• Evaluation: Checked daily after the first completed sync.
• Active or cancellation scheduled: Checked daily only in the 21 days before the annual term ends.
• Other states: Not being checked in this state.

Checks wait while a data sync is running. This is separate from a report data sync: the count check does not use one of your Evaluation manual syncs or refresh report data. The LMS Accounts report can show an older count from the last sync.

If Recalculating LMS Accounts appears, wait for the new count. If LMS Account recalculation failed appears, the latest count and report are unavailable; contact support before subscribing. If Brightspace connection needs attention appears, the count has not updated for two or more days. Open the Brightspace connection and check it. The last successful count keeps its date.

Evaluation and subscribing

Evaluation lets you use real data with up to five manual syncs, three published reports and one active insight widget placed in up to 3 courses. At three published reports, New report is disabled and Reports says: Evaluation includes 3 published reports. Delete a published report or subscribe to publish more. Delete a published report or subscribe before creating another. Report sharing and automatic sync are unavailable. After you use your manual syncs, existing report data remains available until another sync is possible. Evaluation sync use is remembered for the signup owner and the Brightspace instance, so a new Organization can have fewer than five free syncs, even zero. Use the balance shown in the app. The Current plan card shows your usage and Manual syncs left as remaining of total.

To subscribe, complete either a data sync or the price check described below, then return to Billing. Subscribe becomes available after a usable LMS Account count appears. A missing first count, a zero count, or a first count still being prepared blocks purchase. A later sync that is still running does not block a purchase when a ready count already exists. Use the dated count shown on Billing. If it changes during confirmation or purchase, Rowseta shows the new count and price without charging you; select Subscribe again to continue.

Price check with no free syncs

If your Evaluation Organization has no free manual syncs left and no completed sync, Rowseta starts a price check automatically after you save the Brightspace connection. Confirming datasets saves your selection without starting a sync. The Your price card says: Your free syncs are used up, so Rowseta is counting your LMS Accounts to show your annual price. This reads only what the count needs from Brightspace. It does not load or refresh any data you can query.

While it runs, the card says Counting your LMS Accounts. This can take several minutes. You can leave this page. When the count is ready, select See your price and buy to open Billing, review the annual price and subscribe. If the card offers Check my price, select it to start. After a failure, use Check again when available.

Only one successful check is allowed in any rolling 24 hours for your Organization and for the Brightspace instance. Your Organization can make up to three attempts in that rolling period, allowing retries after failures. If a limit is reached, the card shows when you can check again. After purchase, the first sync is a full sync that loads report data.

Selecting Subscribe opens Annual Rowseta subscription before payment. It shows Contracting customer, Measured LMS Accounts, Measurement date, Annual subscription and Total payable. Contracting customer shows the value entered at signup in Organization’s official name, as on contracts or invoices, or the Organization name when no contracting name is recorded. Below Total payable, it says: Prices do not include taxes. BentoBits does not currently charge sales tax. Under Payment method, choose Pay by card or Pay by invoice. Select Cancel to close. The dialog also shows renewal and refund wording and links to the Terms of Service.

For Pay by card, review Annual term and Next renewal date, then select Purchase annual subscription.

For Pay by invoice, Subscription term says: Your 12-month term starts when payment is received. Review Invoice recipients; the primary contact stays selected, and you can deselect other contacts for this invoice or select Add a contact. Enter PO number (optional) if needed, then select Send invoice. The dialog says: Requesting an invoice does not activate paid access. Invoices are payable in USD within 30 days of the invoice date. The Terms of Service state: For the initial paid subscription purchased by invoice, paid access begins after full payment is confirmed, and the twelve-month subscription term begins on the date we receive full payment.

While the details load, the dialog says Loading purchase preview…. If loading or purchasing fails, it shows an error and Retry. Purchase is unavailable until the preview loads successfully.

If Checkout in progress appears, select Resume checkout. Cancel purchase ends the pending card purchase so you can start again later. After payment is confirmed, Current plan shows Active and paid capabilities become available.

For a pending invoice purchase, Invoice being prepared means the invoice is still a draft. If it does not appear shortly, select Finish sending invoice. Once ready, Invoice sent shows the invoice number, amount, due date, recipients and PO number when available. Select View invoice to open it. Paid access and the 12-month term start when payment is received.

To cancel an invoice purchase, select Cancel invoice purchase, review Cancel invoice purchase?, then select Cancel invoice. This works while the invoice is being prepared or waiting for payment. The invoice is voided and no payment is due. Your Organization stays in Evaluation or stays locked, as the dialog explains. Keep invoice closes the dialog without cancelling.

Invoices and contacts

Invoice history lists newest invoices first, with a PDF download or hosted invoice link when available. If no usable download or payment provider invoice address is available, it shows Unavailable. In Invoice sent, an unusable hosted address shows Invoice link unavailable. If it fails to load, select Retry invoices. Manage payment method opens the payment portal. After payment, every billing contact receives an email whose subject is Payment received for followed by the Organization name. It includes the payment amount, payment date and invoice number. Select View invoice and receipt to open the link.

Use Billing contacts to maintain your contacts. Every billing contact receives billing emails. For Pay by invoice, Rowseta sends the invoice email to every contact ticked under Invoice recipients, including the Primary contact. Its subject is Invoice for followed by the Organization name, and View and pay invoice opens the invoice. If a sent invoice is cancelled, those selected contacts receive an email with the subject Invoice [invoice number] cancelled: [Organization name]. Cancelling an unsent draft does not send that email.

For an invoice that remains unpaid, Rowseta schedules reminders 10 and 2 days before the due date and 7 days after it. These go to the selected invoice contacts, including the Primary. The subjects are Reminder: invoice [invoice number] is due on [due date] before the due date and Invoice [invoice number] was due on [due date] and is unpaid afterward.

Select Add a contact to add someone, Edit to change their First name, Last name or Email, Make primary to change the primary contact, or Remove to remove a non-primary contact. The contact form has no Notes field. To remove the primary contact, make another contact primary first.

Setup and operational emails go to active people with the built-in Owner or Admin role: first sync complete, sync failure, data set schema changes, report schema warnings and LTI setup notices. Being a billing contact alone does not make someone a recipient of those emails.

Cancel, reactivate or restore access

Select Cancel plan, then Cancel subscription to schedule cancellation at the end of the current period. The dialog says paid access ordinarily continues until that date, subject to the Terms. It also says: Ordinary cancellation does not refund the current annual term. Reactivate before that date keeps the subscription going. Once the account is Locked, Reactivate opens the same Annual Rowseta subscription confirmation. Under Payment method, choose Pay by card or Pay by invoice and follow the purchase steps above, using Purchase annual subscription or Send invoice for your choice; finish any pending payment to restore paid access. The Account locked banner shows the deletion date. Both Account locked and Account inactivity warning show Billing dates are in the Organization time zone (zone). when a deletion date and time zone are available; zone is the Organization’s time zone. Review the dates and consequences in the confirmation dialog before cancelling.

If Payment issue appears, access is read-only. Select Manage payment method and update your payment method; full access returns when payment succeeds. When report shares are paused after paid access ends, Billing says: Reports you shared are paused. People you shared them with can’t open them until your subscription is active again. Nothing has been deleted. Select See paused report shares to open the Paused report shares list. If you cannot open the list, you see “Ask an administrator who can share reports to open this list from the Billing page.” instead.

If payment stays unpaid, the 30-day final warning goes to every billing contact and shows a lock date 90 days after the first failed payment, or 90 days after the due date for an unpaid renewal invoice. If the Organization becomes locked before the final warning is sent, the pending warning is cancelled.

When a scheduled cancellation takes effect, the account-lock email goes to billing contacts. When non-payment locks the Organization, a deletion notice goes to active people with the built-in Owner or Admin role. Retention reminders are scheduled for those same people 30 and 60 days after either type of lock. After deletion completes, a data-deletion confirmation goes to the Owners and Admins recorded when deletion processing began. Reactivation, a separate deletion request or a preservation requirement can change or stop these notices.

Account inactivity warning appears when a never-paid Evaluation Organization has had no qualifying direct sign-in for six calendar months. The 90-day warning period starts from the latest warning-email delivery. A qualifying direct sign-in before deletion processing starts cancels the warning and keeps the Organization. Signing in through Brightspace does not count. See Roles and permissions for which direct sign-ins count.

The inactivity reminders are scheduled 30 and 60 days after that same date. The warning, the reminders and the welcome-back email go to active people with the built-in Owner or Admin role.

If Organization deleted appears, the banner says: To use Rowseta again, sign up for a new account. The Privacy Policy states: Organization deletion removes operational account data through the applicable deletion processes. Limited Evaluation allowance records and other specifically disclosed retained records remain subject to their stated purposes and retention periods. It does not mean that every backup, service log, email or lawfully retained record disappears immediately. We do not retain Customer-controlled personal data for unrelated purposes merely because access to the account has ended. Return or deletion after access ends is handled through a support-led process on request through the website contact form. Use the contact form for that process.