What Rowseta stores and deletes

Open Data > Datasets to select data. A sync copies them from Brightspace for reports and insight widgets. Rowseta also keeps your Organization settings, connection details, users, reports, widgets, sync history and audit records.

Audit entries are kept for 2 years, then deleted automatically, including entries about deleted reports and removed people. The Organization deletion and purge trail does not expire. The Audit log CSV export ends with Note: entries are kept for 2 years.

LMS Account count checks

Rowseta checks the LMS Account count through your Brightspace connection daily during Evaluation after the first completed sync, and only in the 21 days before the annual term ends for Active or cancellation scheduled subscriptions. Other states are not checked. It keeps Course Access and Course Access Log data, eligible account snapshots, and dated counts and check status. Count records include user and course identifiers, access days, per-user counts and last access days. To tell which visits are to courses, the count uses the Organizational Units data from your syncs without downloading that dataset again. The daily check still downloads Course Access and Course Access Log records.

This check neither uses Evaluation manual syncs nor refreshes report data. The Billing count may be newer than your LMS Accounts report.

Price check before the first sync

For an Evaluation Organization with zero free syncs left and no completed sync, the price check stores only the LMS Account count snapshot and its count inputs: Course Access, Course Access Log and Organizational Units. These stay in the billing area, which reports and the SQL editor cannot read. The Privacy Policy states: Remaining measurement files and account-linked snapshot records are removed through account purge, subject to any separately justified minimal business record. Deleting an analytical dataset does not itself delete billing measurement files.

Support reports

A problem report holds your description, technical history and any screenshots or recordings you attach. Media is sent as shown, without masking, and stored in your Organization’s data region. Media is scheduled for deletion 90 days after the report is closed, or earlier if the Organization is deleted. Reopening the report before its media is deleted can restart that period. Media may be kept longer where preservation is legally required, and deletion runs as routine processing, so it is not instant. BentoBits support personnel and our service providers can access media where necessary to handle your report and to operate, secure and support the service. To resolve a report, BentoBits support may view synced LMS data and other Organization records, such as people, reports and insight widgets, read-only in timed support sessions. Support can see the submitter’s name, email address and role, and the Organization’s plan, account status and Rowseta address, without a session.

For sync reports, the sync ID, time, status, failed datasets and error codes are stored with the report and deleted with it.

Region

Global is the only storage location currently offered for stored analytical files, billing measurement files and uploaded in-app report media. Global has no guaranteed storage location. See the signup steps. Open Settings > General to see it in Region & compliance. The region cannot be changed self-serve; contact support if you need to move. The Security page and standard DPA describe the applicable commitments.

Delete data

• If you can manage datasets, delete one dataset’s synced data through Data > Datasets, its actions menu and Delete data.
• To delete all synced data, open Data > Sync, then More sync actions > Delete all data. Type delete to confirm.
• Delete individual reports or insight widgets from their own pages, or remove a user under Settings > People.
• To delete the Organization, select Delete account in Settings > General. See Roles and permissions. The dialog says: This ends access to the Organization and cannot be undone. Organization deletion removes operational account data through the applicable deletion processes. Limited Evaluation allowance records and other specifically disclosed retained records remain subject to their stated purposes and retention periods. Active Owners and Admins receive an email headed Organization deletion request accepted, and BentoBits support is notified. The email says: Access to the Organization has ended, and removal of stored service data will continue in the background. It also says: This email confirms acceptance of the request. It does not confirm that every deletion step has finished. Backups, logs and limited retained records follow the retention and deletion rules in our Privacy Policy and DPA. Reply to the email if you need confirmation of completed return or deletion. See the Privacy Policy and DPA for retention and deletion details.

Both data deletion dialogs list the Organization’s reports, saved drafts and insight widgets that use the data, with owners and links when you can open them. Edit or remove them before deleting data. Reports that could not be checked also count as using it. Built-in reports do not block deletion; they show no data until the next sync.

Deleted data disappears from reports immediately; stored files are removed within about a day. Sync history is kept. Delete all data also keeps discovery records and dataset selection. Deleting does not switch datasets off, so enabled datasets return on the next sync. Required datasets, Users, Course Access, Course Access Log and Organizational Units, cannot be switched off and always return. The dialogs warn about data returning only for required or enabled datasets.

Results opened before deletion stop working. Run the report again; export requests from those old results are refused after deletion.

Security and privacy

Read the Security page and standard DPA for security and privacy information. This page does not change those documents.