Manage users
Open Settings > People. Read the access reference before changing an account.
Find someone
Section titled “Find someone”Search by name or email. Filter by Preset, Source, Override or Users. Source shows Brightspace, Created at signup or Invited. Last active shows the later Rowseta sign-in or Brightspace launch, labeled via Rowseta or via Brightspace; Never means neither has been recorded. Choose All users under Users if a launch user is missing from recent launches.
The Two-step column shows On when an authenticator app or passkey is set up, Not set up when neither is set up, or Brightspace for an account created by a Brightspace launch.
On an invited person’s page, Invited, not accepted yet means they have no Brightspace link and have neither set a password nor signed in. Setting a password or signing in removes that badge. Suspended takes precedence if the person is suspended.
Change someone’s role
Section titled “Change someone’s role”Select a user to see their email, sign-in methods and role. Under Role, choose a new role; follow any confirmation shown. If changing your own role is blocked, ask another administrator to make the change. For Owner and launch user changes, read the fixed rules and launch user steps.
The picker disables roles you cannot give. See Giving permissions for the rule and refusal message.
Change someone’s email
Section titled “Change someone’s email”On a direct user’s page, select Edit beside the email, enter New email and select Change email. They sign in with the new address. For a launch user, later launches do not update the email stored in Rowseta, but they do refresh the name from Brightspace. If Edit appears beside the email, use the same steps to change the stored address. A locked email cannot be changed in People.
Both the old and new addresses receive an email notice. The person’s second step stays unchanged. To change your own email, use Security.
Change someone’s name
Section titled “Change someone’s name”For an invited or signed-up person without a Brightspace link, select Edit beside their name when it appears. Edit name opens with their stored First name and Last name already filled in. Enter both names, then select Save, or select Cancel to close without saving. For who can make this change and which names follow Brightspace, see Names and name editing. To change your own name, use the account menu.
Send a password email
Section titled “Send a password email”On a direct user’s page, select Send password setup email when the password is Not set, or Send reset link when it is Active. See Sign in.
Reset someone’s second step
Section titled “Reset someone’s second step”If you can manage people, use these steps when someone has lost their authenticator app or passkey and cannot use another method or backup code. Check the reset rules first.
- In People, find the person’s row with Two-step set to On.
- Open the row’s actions menu (three dots) and select Reset two-step verification.
- In Reset two-step verification?, select Reset two-step verification to confirm.
The person receives Two-step verification reset by email and all their sessions end. At their next password sign-in, they set up a new second step and save new backup codes. Point them to Account security.
Sign someone out everywhere
Section titled “Sign someone out everywhere”If you can manage people, check the sign-out rules, then:
- Open the person’s page in People.
- Under Danger zone, select Sign out everywhere.
- Confirm with Sign out everywhere in the dialog.
All the person’s sessions end; their next action asks them to sign in again. Their data and settings stay unchanged. For your own sessions, use Signed-in devices.
Suspend or unsuspend someone
Section titled “Suspend or unsuspend someone”On the user’s page, under Danger zone, select Suspend person and confirm. To restore access, select Unsuspend person and confirm.
Remove someone
Section titled “Remove someone”Under Danger zone, select Remove person, then Remove. This permanently removes the user. Read the confirmation before proceeding. If the action is refused, check the fixed rules.
Transfer ownership
Section titled “Transfer ownership”To add another Owner, open their details, choose Owner under Role, then type the role name in the confirmation. Ask the new Owner to sign in and change your role if you are handing over ownership. Check the Owner protections first.
Export the Users list
Section titled “Export the Users list”Select Export CSV on People. The downloaded people.csv ignores the on-page filters but follows Filtered by role when shown. Clear Filtered by role before exporting everyone. The file includes Source, Created via, Last Brightspace launch, Last active and Last active via columns.