Fix launch problems
Return to Brightspace and open the Rowseta link again from a course. If it still fails, use the refusal’s Learn more link or check these settings with your Brightspace administrator.
Check the registration
Section titled “Check the registration”In Admin Tools > Manage Extensibility > LTI Advantage, confirm the Rowseta registration is Enabled. If its details changed, register again.
Check User ID
Section titled “Check User ID”Open the deployment’s Security Settings and tick User ID, then save and launch again. See the User ID step.
Check the deployment’s org units
Section titled “Check the deployment’s org units”Confirm the course or an org unit above it is in scope. If the list is empty, add your org root.
Check the launch link
Section titled “Check the launch link”For the full-app link, open the Rowseta deployment’s View Links and check the Rowseta link uses Basic Launch, the Full-app link URL from Rowseta, and an external resource (new window). A Brightspace administrator adds it through Content > Existing Activities > External Learning Tools > Rowseta, or a custom link under Course Admin > Navigation & Themes. Inserting Rowseta from course Content requires permission to manage tools in Rowseta. For a widget link, copy its custom parameters from the Place in Brightspace tab. See Place a widget.
Check access and course scope
Section titled “Check access and course scope”For role, suspension, course scope, and analytics refusals, see Roles and permissions and Brightspace launch users. Open the link from inside a course.
Still stuck?
Section titled “Still stuck?”Check that the Brightspace tool’s Rowseta address, Client ID, deployment ID, and key location match the active registration. Correct the link or register again. For a repeated failure, check Settings > Audit log for Launch denied and contact support.