Troubleshooting
Every error, refusal and warning Rowseta shows is listed on the pages below, grouped by where you see it. Each message has its own link, so you can share the exact entry with a colleague.
Search this site for a few words from the message, or open the area:
| Area | Where you see these messages |
|---|---|
| Sign-in and signup | Signup, sign-in, password reset, legal terms |
| Brightspace connection | Connecting Brightspace for data, LTI registration |
| Sync and datasets | Home setup, Data > Sync, Sync history, Data > Datasets |
| Reports and queries | The report builder and running reports |
| Insight widgets | The widget editor, the widget in a course, View details, Configure |
| Brightspace launches | Pages shown when opening Rowseta from Brightspace |
| People and roles | People, invitations, roles |
| General | Permission denied, page not found, settings, Evaluation limits |
If a message says “Try again”
Section titled “If a message says “Try again””Many messages end with “Try again”. If the same action keeps failing after two or three tries, wait a few minutes; if it still fails, contact support with the exact message and the time it happened.