Sign-in and signup messages
Signup
Section titled “Signup”Organization name is required / Your name is required
Section titled “Organization name is required / Your name is required”Cause: The field is empty or shorter than 2 characters. Fix: Fill it in.
Please use your work or institutional email
Section titled “Please use your work or institutional email”Also shown as please use a work or institutional email address.
Cause: Personal email providers (Gmail, Outlook and similar) are not accepted. Fix: Sign up with your institution’s email address.
Enter a valid email / Enter a valid email address
Section titled “Enter a valid email / Enter a valid email address”Cause: The email is empty or not a complete address. Fix: Type a full address, such as
alex.sample@example.edu.
Password must be at least 12 characters
Section titled “Password must be at least 12 characters”Fix: Choose a password with 12 or more characters.
You must accept the Terms of Service and incorporated DPA / You must acknowledge the Privacy notice
Section titled “You must accept the Terms of Service and incorporated DPA / You must acknowledge the Privacy notice”Fix: Tick both boxes at the bottom of the form.
The legal documents changed while you were signing up
Section titled “The legal documents changed while you were signing up”Full message: the legal documents changed while you were signing up; review the current versions and try again.
Cause: New versions of the Terms or Privacy notice were published during your signup. Fix: Reload the page, review the current versions, and submit again.
Bot verification required / Bot verification failed
Section titled “Bot verification required / Bot verification failed”Cause: The security check did not complete. Fix: Reload the page and complete the check. Turn off browser extensions that block scripts, then try again.
Could not send verification code. Check your connection and try again.
Section titled “Could not send verification code. Check your connection and try again.”Fix: Check your internet connection and select Continue again.
Too many verification requests. Try again later.
Section titled “Too many verification requests. Try again later.”Cause: More than 3 codes were requested for the same email within an hour. Fix: Wait up to an hour, then try again.
Invalid code. N attempts remaining.
Section titled “Invalid code. N attempts remaining.”Also shown as incorrect code, N attempts remaining.
Fix: Check the 6-digit code in the latest email and type it again.
Code expired, request a new code
Section titled “Code expired, request a new code”Cause: Codes last 15 minutes. Fix: Select Resend code and use the new code.
Too many attempts. Please go back and try again.
Section titled “Too many attempts. Please go back and try again.”Also shown as too many attempts, request a new code.
Cause: Three wrong codes. Fix: Select Back, then Continue to get a new code, or select Resend code.
Code must be 6 digits
Section titled “Code must be 6 digits”Fix: Enter all 6 digits of the code.
Could not resend code. Check your connection and try again.
Section titled “Could not resend code. Check your connection and try again.”Fix: Check your connection, wait for the resend timer, and try again.
Lowercase letters, numbers, and hyphens only (3-50 chars).
Section titled “Lowercase letters, numbers, and hyphens only (3-50 chars).”Also shown as subdomain must be 3-50 characters or subdomain must be lowercase alphanumeric with hyphens, no leading/trailing hyphens.
Fix: Use 3 to 50 lowercase letters, numbers and hyphens, not starting or ending with a hyphen.
Taken (the Rowseta address is not available)
Section titled “Taken (the Rowseta address is not available)”The reason can read subdomain “…” is already taken, is too similar to existing subdomain “…”, is reserved, is not available or contains inappropriate language.
Cause: The Rowseta address is in use, too close to one in use, or not allowed. Fix: Choose a different address, for example add your campus name.
Failed to load regions. Please refresh the page.
Section titled “Failed to load regions. Please refresh the page.”Fix: Reload the page. Your earlier steps are remembered, but you need to enter your password again.
For security, please re-enter your password to continue.
Section titled “For security, please re-enter your password to continue.”Cause: You reloaded the signup page. Rowseta never keeps your password in the browser. Fix: Type your password again and continue.
Failed to create account
Section titled “Failed to create account”Fix: Select Create Organization again. If it keeps failing, contact support.
Sign-in
Section titled “Sign-in”Invalid email or password
Section titled “Invalid email or password”Also shown as invalid credentials or Sign in failed.
Cause: The email or password is wrong, the account is suspended, or the account was created by a Brightspace launch (those cannot sign in with a password). Fix: Check both fields, or reset your password. If you normally open Rowseta from Brightspace, keep doing that.
Account temporarily locked. Try again in N minutes, or check your email for an unlock link.
Section titled “Account temporarily locked. Try again in N minutes, or check your email for an unlock link.”Also shown as Account temporarily locked. Check your email for an unlock link, or try again in N minutes.
Cause: Too many failed sign-ins. Fix: Wait the time shown, or open the email Unlock your Rowseta account and select its link within an hour.
Too many failed attempts. Please try again later or use SSO.
Section titled “Too many failed attempts. Please try again later or use SSO.”Cause: Several failed sign-ins in this browser tab. Fix: Wait, reload the page and try again, or select Reset your password.
Your institution requires single sign-on.
Section titled “Your institution requires single sign-on.”Fix: Use your institution’s single sign-on. If your Organization gave you a direct sign-in account, select Admin sign in.
Unable to connect. Try again.
Section titled “Unable to connect. Try again.”Cause: Your browser could not reach Rowseta. Fix: Check your internet connection and try again.
No account yet? Ask your Organization’s administrator to invite you.
Section titled “No account yet? Ask your Organization’s administrator to invite you.”Fix: Ask for an invitation. For Brightspace access, see Brightspace launch members.
If you don’t see this menu or button, your role doesn’t include it. Ask someone who can edit roles (Owners and Admins by default).
You are sent back to the sign-in page
Section titled “You are sent back to the sign-in page”Also returned as authentication required, invalid session or session expired.
Cause: Your session ended. Fix: Sign in again; Rowseta returns you to the page you were on.
Password reset
Section titled “Password reset”Check your email (if an account exists with that email, we’ve sent a password reset link)
Section titled “Check your email (if an account exists with that email, we’ve sent a password reset link)”Cause: Rowseta always shows this, so nobody can find out which emails have accounts. Fix: Check your inbox and spam folder. You can request another link after the countdown (You can request another link in Ns).
An Organization Owner must invite or raise this member before password sign-in is available
Section titled “An Organization Owner must invite or raise this member before password sign-in is available”Cause: The account was created by a Brightspace launch. Fix: Keep opening Rowseta from Brightspace. Password links do not change a launch member’s sign-in method.
Invalid reset link
Section titled “Invalid reset link”Also shown when the server says the link is invalid or expired.
Cause: The link is incomplete, already used, or expired. Reset links last 1 hour; invitation and password setup links last 7 days. Fix: Select Request a new one (or Request a new reset link) for a reset, or ask for another setup email if you were invited.
Passwords do not match
Section titled “Passwords do not match”Fix: Type the same new password in both fields.
Something went wrong
Section titled “Something went wrong”Fix: Try again. For a reset, request a new link.
Legal terms
Section titled “Legal terms”Review updated legal terms
Section titled “Review updated legal terms”Full message: The Organization must accept the current Terms and incorporated DPA before using Rowseta.
Cause: New versions of the Terms of Service and DPA were published and your Organization has not accepted them yet. Fix: Sign in with a role that shows the acceptance control, tick the boxes and select Accept and continue.
A user with billing-management permission must accept these terms for the Organization.
Section titled “A user with billing-management permission must accept these terms for the Organization.”Fix: Sign out, or ask for help accepting the terms.
The acceptance could not be recorded.
Section titled “The acceptance could not be recorded.”Full message: The acceptance could not be recorded. Refresh and review the current versions before trying again.
Fix: Reload the page and accept the versions shown.
Our Privacy notice was updated
Section titled “Our Privacy notice was updated”Fix: Read the notice and select Acknowledge notice.