People and role messages
Invitations
Section titled “Invitations”No Access is not allowed for invitations.
Section titled “No Access is not allowed for invitations.”Also: Not allowed for invitations, cannot invite a user with the No Access role.
Fix: Choose a role with at least one permission.
Only an Owner can grant the Owner role.
Section titled “Only an Owner can grant the Owner role.”Also: Only an Owner can grant Owner.
Fix: See the fixed Owner protections.
Cannot send. Pick a role. / Cannot send. Enter a valid email address.
Section titled “Cannot send. Pick a role. / Cannot send. Enter a valid email address.”Also in bulk: Paste at least one email and click Parse., One or more emails are malformed., Every row needs a role., Invalid email format.
Fix: Do what the message says, then send.
Person already exists
Section titled “Person already exists”Also: Email already in use, user already exists.
Cause: Someone who signs in with this email is already in your Organization. Fix: Select Open person details and change their role there.
Failed to send invitation. Try again or contact support.
Section titled “Failed to send invitation. Try again or contact support.”Also: Failed to send on a bulk row.
Fix: Try again. Rows already sent are skipped.
A person’s page
Section titled “A person’s page”Person not found
Section titled “Person not found”Cause: The person was removed, or the link is old. Fix: Go back to People.
You cannot change your own role. Ask another admin.
Section titled “You cannot change your own role. Ask another admin.”Also: You can’t change your own role. Ask another admin.
Fix: Ask another person to change your role. Owner changes follow the fixed Owner protections.
If you don’t see this menu or button, your role doesn’t include it. Ask someone who can edit roles (Owners and Admins by default).
Only an Owner can change an Owner.
Section titled “Only an Owner can change an Owner.”Fix: See the fixed Owner protections.
Cannot demote the only Owner. Promote another person to Owner first.
Section titled “Cannot demote the only Owner. Promote another person to Owner first.”Also: must leave at least one active Owner; promote or unsuspend another Owner first, Cannot change this person’s state. They may be the only Owner., Cannot remove this person. They may be the only Owner; promote another person first.
Fix: See the fixed Owner protections before trying again.
The acting member cannot lift the Brightspace launch ceiling
Section titled “The acting member cannot lift the Brightspace launch ceiling”Also: explicit confirmation is required to lift the Brightspace launch ceiling, the acting member cannot change the Brightspace launch ceiling permission.
Cause: The launch lift needs a typed confirmation and the grants described in the fixed launch rules. Fix: Ask for help with the lift. See Brightspace launch members.
Failed to update role. Try again.
Section titled “Failed to update role. Try again.”Fix: Try again.
That email is already used by another person in this Organization.
Section titled “That email is already used by another person in this Organization.”Fix: Use a different email.
Invalid email format.
Section titled “Invalid email format.”Fix: Enter a complete email address.
Email is managed by Brightspace for this person.
Section titled “Email is managed by Brightspace for this person.”Cause: This person’s email comes from Brightspace. Fix: Change it in Brightspace if needed.
Failed to update email. Try again.
Section titled “Failed to update email. Try again.”Fix: Try again.
Failed to update person state. Try again. / Failed to remove person. Try again.
Section titled “Failed to update person state. Try again. / Failed to remove person. Try again.”Also: user state changed concurrently; refresh and retry, cannot change your own account state, cannot remove your own account.
Fix: Reload the page and try again. You cannot suspend or remove yourself.
Confirm permission grant
Section titled “Confirm permission grant”Cause: You are giving yourself more permissions, or giving someone Organization-wide powers. Fix: Type the role name exactly (capitals matter) to turn on the confirm button.
No Brightspace roles recorded yet. They will appear after the next sync.
Section titled “No Brightspace roles recorded yet. They will appear after the next sync.”Also: No Brightspace dataset record is associated with this person., Sync to populate roles.
Fix: Run a sync. People who are not in your Brightspace data have no Brightspace roles.
No email shared
Section titled “No email shared”Cause: Brightspace did not send an email with this person’s launch. Fix: Nothing to fix.
Not set (Password)
Section titled “Not set (Password)”Cause: This person has no password, usually because they arrived from a Brightspace launch. Fix: Nothing to fix for launch members; their sign-in stays with Brightspace. For an invited person who has not set a password, select Send password setup email on their person page. For a direct member with a password, select Send reset link. These actions are unavailable for launch members and suspended people.
No people match the current filters.
Section titled “No people match the current filters.”Fix: Clear the filters, or choose All members under Members.
Rowseta role name is required. / A Rowseta role with that name already exists.
Section titled “Rowseta role name is required. / A Rowseta role with that name already exists.”Fix: Enter a unique name.
This Rowseta role cannot be edited.
Section titled “This Rowseta role cannot be edited.”Cause: The role is locked (Owner), or the change follows the protected launch lift rule. Fix: See Roles and permissions.
Failed to create Rowseta role. / Failed to save Rowseta role. / Failed to reset Rowseta role.
Section titled “Failed to create Rowseta role. / Failed to save Rowseta role. / Failed to reset Rowseta role.”Fix: Try again or contact support.
Cannot delete role with active members
Section titled “Cannot delete role with active members”Fix: Give its members another role first.
You are editing … and adding permissions you do not currently hold.
Section titled “You are editing … and adding permissions you do not currently hold.”Cause: You are adding permissions to your own role. Fix: Type the role name to confirm. The change is recorded in the audit log.
Could not load the names setting. / Could not save the names setting. Try again.
Section titled “Could not load the names setting. / Could not save the names setting. Try again.”Fix: Reload the page and switch the setting again.